Refund and Returns Policy

 

Returns and Exchanges

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (no cut or sewing marks). It must also be in the original packaging if possible.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Consumables eg. glue, needles and pins.

To complete your return, please package your item and return to the address below.

Luv2Qlt, 5 Kingsfield Road, Barwell, Leic’s, LE9 8GR.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Fabric/Equipment with obvious signs of use.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at victoria@luv2qlt.co.uk.

Sale items

Sale items can be returned but proof of the price you paid will be needed. Otherwise the current price will be used and this may be lower than you originally paid..

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at victoria@luv2qlt.co.uk and send your item to: Luv2Qlt, 5 Kingsfield Road, Barwell, Leic’s, LE9 8GR.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Luv2Qlt, 5 Kingsfield Road, Barwell, Leic’s, LE9 8GR.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if the item is not required and deamed not damaged. If you receive a refund for a faulty item that is our fault, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at victoria@luv2qlt.co.uk for questions related to refunds and returns.

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